Frequently Asked Questions
Shipping & Delivery
Where do you ship from?
How do you package and send your products?
Which countries are included/excluded from shipping?
Please note that shipping is subject to legislation as well, therefor it can differ from time to time.
We deliver to all countries which are listed at checkout in our webshop.
What is your average delivery time?
Depending on the shipping option you have choosen, the average delivery time is 2-7 business days.
Please note that this applies ONLY after we have received payment.
Why am I unable to track my order?
Products & Sales
What are these products for?
The products available on our website are experimental chemicals that are used for scientific research purposes ONLY, in laboratories equipped according to the latest standards imposed by the International Union of Pure and Applied Chemistry!
Research should be conducted by a certified chemist with a proper license!
THE CHEMICALS OFFERED BY OUR COMPANY ARE STRICTLY NOT FOR HUMAN CONSUMPTION & SHOULD NOT BE USED FOR VETERINARY PURPOSES!
This class of chemicals has undergone virtually no human or animal toxicity studies and there is little to no data on possible long or short term effects.
If I need a product which is not listed on your website, what do I do?
All the products available at the moment are listed on our web-site.
We currently research the market and try our best to meet needs and demands of our customers.
Our stock is being constantly updated with new products.
In order to receive latest updates from our company about new products and/or discounts, you can sign-up for our newsletters from our homepage.
Can I get a discount?
Please subscribe to our newsletter to be kept updated on our products, pricing and promotions.
How pure are your products?
The purity of our products has been specified in the product description.
VIP
How can i become a VIP member?
Please register on our website and send in a ticket with your request.
We will contact you about the possibilities as soon as possible.
Billing & Payments
What payment options do you have?
How do bank transfer transactions work?
Customer Service & Tickets
I have lost/forgotten my password.
I would like to delete/cancel my account.
Which languages can I use to contact Customer Service?
I am unable to register on your website, can you help me?
How can I cancel my order?
My order has the status "Payment Pending", what does this mean?
My order has the status "Processing", what does this mean?
My order has the status "Complete", what does this mean?
My order has the status "Canceled", what does this mean?
Legality & Market Information
What are your security policies?
Our online ordering system makes use of the latest technology on secure encryption.
All personal data and credit card information is submitted with the highest level of security.
Please note that we do not store any payment related information!
Please also read our Privacy Policy.
Is it legal?
Due to constant changes in the EU laws for various chemicals we hereby want to inform you, that you are responsible for checking if the product you order can be legally imported in your country.
We can’t take any responsibility for this.
The products we sell are unregulated in most countries we ship to, though we are not legal experts.
It is entirely the customer’s responsibility to ensure that the chemicals they order are not controlled in their country and if they are that they obtain any necessary licenses or permits that may be required by their authorities to import or use the chemicals in any way.
You are more than welcome to provide us with additional sources on regulative matters concerning our products, please notify us.
To prevent abuse and to facilitate our customers access to legal information we have started a database with a collection of several drug and pharmaceutical laws.
Please help us to expand this database by sharing links.
All the information you will find on this website are without any guarantees.